Return & Refund

Return and Refund Declaration

Every order from POPHERS has a 14-day return or refund guarantee. This entitles you to claim a refund or replacement within 14-days of receiving your items. To make a claim, please follow one of the options below.


Situations When We Refund

1. Product issues
We are focusing on providing high-quality items for you. However, if you received the goods does not match what you order or the products have some quality issues. We will process a refund request within THREE business days.
2. Item out of stock
If you purchase goods and we are unable to ship them out due to a stock shortage, we will contact you by E-mail. We will offer you the choice to either refund or wait for stock.
3. PayPal Issues
If your PayPal's account name and address do not match your order's name and shipping address, we will email you for verification. If you do not reply to us within THREE business days, we will automatically refund the order.


Return information

Please contact us before returning any item for a refund. We will not accept items sent back unless you have already arranged to return it to us. If we approved your refund request . Please contact us: Service@pophers.com. before returning any item for a refund. We will not accept items sent back unless you have already arranged to return it to us.


Shipping Fee

If you want to return an item with no quality issues, customers will be responsible for paying the return shipping fee and then the refund or exchange will be processed once we have received the item.

Other Situations
If you have a unique situation that is not covered in the policy above, please contact us: Service@Pophers.com.